Fortuna Entertainment Group elevates iGaming with Nuvei’s cutting-edge payment solutions

About Fortuna Entertainment Group

Fortuna Entertainment Group stands as the largest sports betting and gaming company in Central Europe. Catering to customers who enjoy playing on mobile devices, tablets, and desktops, Fortuna operates across five countries, ensuring a wide range of payment options for deposits and withdrawals in their customers' gaming accounts.

The Challenge

In the highly regulated iGaming space, the integration of an efficient and user-friendly payment system is crucial. Fortuna needed a solution that not only complied with regulatory standards but also enhanced the customer experience through seamless transactions. This challenge was heightened by the necessity to accommodate various customer payment preferences across different countries.

For Fortuna, payments aren’t just a service, they are a key part of the customer experience.

Jan Nezbeda - Group Payments and KYC Manager

The Approach

Fortuna chose to collaborate closely with Nuvei, leveraging their expertise and dedicated team to improve user experience (UX) and introduce new payment methods. Nuvei's team was instrumental in integrating advanced features such as Apple Pay, scan card functionality, and quick deposit options in casino games, aiming to make Fortuna a product leader in all the markets it operates.

The Results

The partnership with Nuvei has been instrumental in enhancing Fortuna's payment offerings. The successful implementation of new features like Apple Pay and quick deposit options significantly improved the customer experience. Nuvei's round-the-clock dynamic traffic monitoring and technical support, coupled with regular payment KPI reviews and traffic optimizations from a dedicated account manager, have led to increased conversion rates. These advancements have positioned Fortuna for further growth within the European market.

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