Customer centricity and partnerships yield 25% year-over-year growth for PandaPay with Nuvei

About PandaPay

PandaPay is a payment processor serving small to mid-size businesses across Canada, including restaurants, retailers, healthcare, and service providers. Founded by a payments industry veteran, PandaPay sees full transparency as the basis of strong customer relationships.

With streamlined account management, reliable services, access to data and analytics, and fast action when issues arise, PandaPay delivers sustained value to customers.

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The challenge

PandaPay works with its customers to identify their payment needs and deliver the right solution for their environment, which can include integration and point-of-sale (POS) equipment. Increasingly, PandaPay’s customers also need help with eCommerce, mobile, and e-wallet payment solutions. The company needed an innovative partner community to bring the pieces together in a cohesive solution to address varied customer needs.

Nuvei goes above andbeyond in partnering with us to deliver the best solutions for our customers, sowe can retain and grow our customer base

John Cruz, Chief Sales Officer, PandaPay

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The solution

PandaPay partnered with Nuvei for its global presence and low-friction account onboarding. PandaPay and Nuvei were aligned on the importance of transparency and service in customer success and business growth.

Nuvei stood out to PandaPay with its focus on technology innovation, helping PandaPay get into new areas of the payment space. With its powerful payment platform, Nuvei can quickly support custom integrations that meet the needs of PandaPay customers. For instance, PandaPay, Nuvei, and Cluster POS teamed up to build an integrated POS and payment system for restauranteurs.

In addition, PandaPay and Nuvei created an integrated solution with Alice POS for multi-location retailers like supermarkets that need data capture, reporting, batch management, and other specialty capabilities.

Not just a payment platform, Nuvei provided a comprehensive environment for PandaPay to grow its business by simplifying customer onboarding and responding quickly to inquiries.

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The results

• 25% year-over-year growth since partnering with Nuvei
• Minimal friction in new customer onboarding

By accelerating its entry to B2B space with POS and accelerated customer onboarding. PandaPay has grown to roughly 70 employees and independent salespeople who focus on making life simpler for customers. Transparent in its operations, the company credits Nuvei with helping to boost ROI from customer integrations and making payment processing work effortlessly to increase customer retention.