Processing Partners banks on customer success to drive six million transactions annually

About Processing Partners

Processing Partners provides payment processing solutions to Kansas-area companies and their affiliated locations across the U.S. Known for maintaining longstanding relationships with customers, Processing Partners keeps pricing reliably low and grows as its customers increase revenue and through referral by community banks.

The challenge

Processing Partners maintains relationships with local banks in Kansas and Oklahoma that refer their business clients in need of payment services. To meet the diverse needs, the company required a flexible technology partner to combine with Processing Partner expertise for a full solution.

To assist with complex payment issues, Processing Partners needed a responsive payments partner with a detailed understanding of underwriting, risk, and protected data migration. In addition to offering outstanding technology and service, Processing Partners offers competitive pricing and requires a suite of alternate payment methods to keep customers loyal in the competitive market for payment services.

Nuvei partners withus so I can deliver the best value to my customers through product innovation,stellar service, and reliable pricing

Chris Wilson, Managing Partner, Processing Partners

The solution

Processing Partners chose Nuvei for payment processing services and expertise managing complex payments. Another advantage of partnering with Nuvei is access to a wide array of services, including alternative payment methods.

By capitalizing on Nuvei’s full stack payments processing platform, Processing Partners was able to provide a best-fit solution for each customer. For instance, when a large national fitness chain wanted to take payments through their homegrown member system, Processing Partners was able to handle the integration, and the solution now runs in every location across a dozen states. For other customers, the company can now provide point-of-sale systems along with payment processing.

Impressed by the quality of Nuvei relationship managers, Processing Partners continues to work almost exclusively with Nuvei because of the ability to prioritize delivering high-quality, efficient services.

The results

• 6 million transactions annually
• $250 million in processing volume
• 15+ years long customer relationship

In a crowded market providing what are often considered commodity services, Processing Partners can now differentiate by holding down prices and PCI compliance fees for its customers. Instead of routinely raising prices to increase revenue, Processing Partners profits as customer transaction volume and value grows. This approach adds a trust factor that is important for small businesses and small banks in small communities.