Cedar Hill Municipal Court cites value of Nuvei partnership: convenient and cost-effective

Overview

A long working relationship with Nuvei paid off during the pandemic for the Cedar Hill, Texas Municipal Court. To mitigate the spread of the coronavirus and increase convenience for defendants, the court pivoted to virtual dockets and encouraged citizens to resolve warrants and citations online. Under its partnership with Nuvei, all of the Cedar Hill court’s online payments are processed quickly and efficiently through Nuvei. Even though court operations are resuming in person, the court is keen to maintain the convenience of online payments.

The challenge

Cedar Hill, a city of about 45,000 approximately 16 miles southwest of Dallas, requires an efficient way to process payments for warrants and citations when citizens cannot make those transactions in person at the courthouse. Convenience and cost-effectiveness also are important, because the court chooses not to pass along surcharges to citizens for services such as credit card payments.

‍The results

Nuvei provided a comprehensive remote payments solution in which defendants can make their payments online or by phone, 24 hours a day, seven days a week—without incurring additional charges for card processing. A text notification system through Nuvei, initiated by the Cedar Hill Municipal Court, lets defendants know they have a payment due and reminds them of court dates. For certain dockets, failure to appear can result in additional court fees, which are automatically billed. The municipal court benefits from faster resolution of outstanding warrants and citations, quicker receipt of payments owed, and near-immediate notification when citizens make their payments.

We don’t know where we’d be without Nuvei. We love working with them and we love the convenience they offer.

— Bobbie Spence, Court Administrator, Cedar Hill Municipal Court‍