4 ways our customer service team supports your business

We are always here to support your business. Just like you, we value our clients above all, and we work hard to help your business thrive. Here are just a few ways we support your business:

Chargeback Management

Chargebacks are always unpleasant to deal with. They are directly related to revenue leakage, and nobody likes to lose money if it can be prevented. Our support team is here to help you understand how to reduce the number of chargebacks at your business.

We put together a comprehensive guide with important information and educational videos on the topic to help you establish proper operational processes. These processes will help to significantly reduce the probability of getting a chargeback. We invite you to learn more HERE and give us a call if you have any questions.

Payment Card Industry Compliance (PCI)

Your patrons’ trust is one of the most valuable assets your business has. Stolen personal data can destroy trust and the good relationship that you built with your clients over the years. A data breach can seriously damage your brand reputation and there is a high cost associated with the breach. Our experts are happy to help you to become PCI Compliant and reduce the risk of a data breach at your business. We invite you to have a look at some useful PCI Compliance resources HERE.

Competitive Offers

The payment processing pricing plans can be complex and confusing sometimes. We are here for you to explain how they work and to guide you so that you could make a beneficial business decision. We have years of experience, and we have seen everything there is to see when it comes to pricing plans and competitive offers. Talk to us should you have any questions or if you receive a competitive offer. We are true experts, and we are here to help you.

Risk Management

Our Risk team works diligently to protect our merchants and cardholders from financial losses and other business setbacks. Transaction review is one of the most important tasks our risk team performs daily. It plays a vital role in protecting our merchants from fraud and potential chargebacks. Additionally, reviewing account’s processing activities allow risk analysts to better understand individual business needs and provide world-class service to our merchants. More details HERE.