Make the Impact triples year-over-year revenue with world-class payments and outstanding customer service

About Make the Impact

Make the Impact was founded to provide great payment solutions and customer service to businesses of any size. The quickly growing company delivers on this promise with customer-driven solutions and same-day service. With no contracts, leases, or termination fees, customers are free to walk away at any time, but rarely do.

Make the Impact serves manufacturers, medical practices, dentists and orthodontists, restaurants, retailers, and home services providers including contractors and electricians with payments, website design, marketing, and other business solutions. Beyond the company’s reputation for outstanding service, Make the Impact further differentiates itself in a competitive market by donating a percentage of profit to one of four causes, with customers selecting which one.

Make the Impact turned to Nuvei early on for more efficient customer onboarding and was quickly impressed by Nuvei’s technology and service excellence.

The challenge

Make the Impact works with each customer to identify needs and uncover areas for improvement beyond payments such as invoicing, tracking, and process automation. Along the way, the team encounters complex tech stacks that require simplification.

With customers across industries coming to Make the Impact to solve their payment challenges, including handling chargebacks and diverse payment types, the company needs to be as responsive as possible – while building a foundation that delivers services as reliably and cost-effectively as possible.

Whether we bring in a multi-billion-dollar enterprise or a local retailer, Nuvei treats them with the same care and respect. We only work with partners we trust, and the partner we trust most is Nuvei

Chris Lambert, CEO, Make the Impact

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The solution

For Make the Impact, ongoing engagement with its Nuvei relationship manager has been game changing. The collaboration between the two companies creates a smooth path to resolve problems and offer third-tier customer support for handling issues like chargebacks. The partnership appears seamless to Make the Impact customers who enjoy ready access to experts to address any payment challenge.

Streamlined processes supported by Nuvei enables Make the Impact to onboard more customers faster, without increasing staff size or burdening new customers. The efficiencies make it easier for the growing company to expand across the U.S.

The company also taps into Nuvei’s diverse services to address opportunities for itself and customers. For instance, Make the Impact switched from wholesaling equipment to going through Nuvei, saving time for its busy team while maintaining margins. At the same time, it can quickly add ACH to merchant accounts, tap into capabilities for tokenization, Level 3, and PCI support – all to offer customers increasing value.

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The results

• 3X revenue jump year-over-year
• 99%+customer retention
• Efficient onboarding, accelerating time to service
• Increasing profitability across accounts
• Boosting charitable donations

On track to triple in size year-over-year, Make the Impact is excited about the future. Nuvei set the bar high for systemized processes, robust solutions, and outstanding services—all well-aligned to Make the Impact’s vision for success.

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