Elite Card Processing builds business and success with 95% customer retention rate

About Elite Card Processing

Elite Card Processing delivers reliable, high-speed payment processing solutions for merchants and governments across the U.S. The community-focused company builds relationships based on trust and proven by secure, high-quality technology.

The Elite Card Processing team brings their years of payment processing experience to address each customer’s unique needs. They make it easy for restaurants, retailers, government teams, political campaign staging companies, and others to accept a wide range of payment sources without worry.

With its diverse customer base, Elite Card Processing needs an expert partner in payment technology and service. Nuvei first won over Elite Card Processing with its innovative products, rapid onboarding capabilities, and responsiveness. Years later, the company still relies on Nuvei for product and service leadership to keep expanding Elite Card Processing’s reach and services.

The challenge

Working closely with community banks, Elite Card Processing meets with referred bank customers, including restaurants, retailers, online sellers, and manufacturing companies. Most need credit card processing, ecommerce, or Level III processing while some also need point of sale (POS) for other applications.

At the same time, Elite Card Processing develops software and white-labels applications for specialized payment activities such as online ordering, political fundraising, and church donations. Elite Card Processing depends on payment processors or third parties to provide integrations to specialty ecommerce or POS systems.

The company proactively manages its accounts to ensure smooth operations and avoid business disruption. Strategically positioning its personnel, Elite Card Processing sends support staff onsite as needed, further differentiating itself from other solution providers. Elite Card Processing requires a payment processing partner committed to quick resolution of complex issues as they arise.

With Nuvei, we have access to the industry’s best solutions and services that are constantly evolving.Our partnership with Nuvei helps us offer the convenience, reliability, and affordability our customers need.

Josh Hoffman, President, Elite Card Processing

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The solution

By partnering with Nuvei, Elite Card Processing can address its customers’ diverse payment processing needs. Initially serving local auto companies, Elite Card Processing has gained hundreds of additional customers across industries as it built relationships with community banks and strengthened its reputation for technology and service leadership. As Nuvei continues to innovate and integrate with third-party applications, Elite Card Processing puts these advances to work growing value for its customers.

Nuvei makes customer onboarding and ongoing management simple and efficient. Serving hundreds of customers, Elite Card Processing today operates as efficiently and accurately as possible. Nuvei’s streamlined processes remove manual work from the company’s small, agile team, which is essential to support its rapid growth.

Over years of partnership, Elite Card Processing and its customers have relied on Nuvei for performant, secure services. When issues arise that Elite Card Processing cannot solve, Nuvei works promptly with customers to resolve issues. This backstop of support makes customers confident that payment processing will proceed without disruption.

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The results

• 95% customer retention rate, exceeding financial industry standards
• 90% faster time to resolution, solving issues in minutes or hours not days
• Efficient onboarding, accelerating time to service
• High customer confidence, fueling Elite Card Processing and Nuvei growth

Elite Card Processing continues to expand into new markets and reach new customers by making payment processing as fast, easy, and secure as possible. Its high retention rate demonstrates the value of its services, backed by Nuvei.

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