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Caliente Mexico Achieved a 10% Increase in Transaction Acceptance Rates by Selecting Nuvei

Caliente Mexico Achieved a 10% Increase in Transaction Acceptance Rates by Selecting Nuvei

Caliente turned to Nuvei to overcome the low acceptance rates characteristic of the challenging Mexican market. Following the partnership with Nuvei, Caliente achieved a 10% improvement in its acceptance rates.

ABOUT CALIENTE

Caliente is Mexico’s leading online gaming operator, providing a comprehensive sportsbook and
traditional casino games to thousands of customers. Caliente is fully compliant with Mexican
regulation and PCI DSS and processes millions of transactions daily.

THE CHALLENGE

Despite Caliente’s popularity and high volumes, a significant portion of its
transactions were being declined at the acquiring stage. The declines were for two reasons:
transaction latency caused by the limited telecommunications infrastructure of Mexico, and high
rates of fraud in the local market. Caliente needed a solution for this significant loss of revenue.

Key considerations included:

  • Localized Cashier for Mexican market
  • Direct connections between Caliente and all major Mexican acquirers
  • Smart routing
  • Unique risk and fraud management tools

THE RESULTS

Nuvei tools allowed Caliente to raise its acceptance rates by 10 percent. The operator is better
positioned to block fraud attempts, recover lost transactions, and provide an optimized payment
experience to its customers.


Learn more about CALIENTE at caliente.mx

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